You Can’t Optimise For Tourism

There’s been a bit of discussion recently following the Dark Mofo festival in Hobart. The Lord Mayor of Hobart, Ron Christie, is warning of the dangers of Dark Mofo and the welcoming of tourists into Tasmania.

I personally think Dark Mofo is a great festival that gets sleepy Hobartians out of their beds on cold winter evenings. It (and other arts events) should be encouraged.

But it did make me think more generally about tourism in Tasmania and what is healthy and what isn’t for the state. My hypothesis is this: you can’t optimise a place for tourism, because to do so ruins the reason the tourists come.

I’d like to cite an example. Last year my partner and I went to Vietnam, and we visited a town called Sapa. Sapa was a little mountain resort village surrounded by beautiful mountains, with beautiful hiking trails all around. And then they started building more resorts and other infrastructure for the tourists. And now the only people there work in the tourism industry, and it’s not real any more. I remember looking at the town square and remarking, “it’s like Vietnamese Disneyland.” It wasn’t fun to look at ‘villagers’ who lived in apartments and went out into the village to sell trinkets to passing tourists. It was a complete waste of time going because I didn’t experience a Vietnamese village, which was the reason I went in the first place.

Hobart is a bit more than a mountain village, but it’s also surrounded by beautiful mountains with beautiful hiking trails. It has an identity it has built up over the last few decades as a “clean and green” place, where nature is just left to be. The influx of tourists has caused a lot of angst between people who want to optimise for tourism (such as building resorts on the East Coast of Tasmania, or building a cable car up Kunanyi [Mount Wellington]) and those who want to leave the natural places alone.

The problem with leaving these natural places alone is that the tourists are going to come anyway. You’re damned if you do put in the infrastructure and let the infrastructure ruin nature, and you’re damned if you don’t put in any infrastructure and the nature just gets trampled. In this way, Tasmania’s natural beauty is bound to suffer in the future (unless we put in place limits on the number of visitors). We just get to choose the method in which it happens.

Back in the city (if Hobart can yet be called that), it’s a different story. Tasmania’s economy has suffered in the last couple of decades as our older economies (farming, mining and forestry) have shrivelled up. Only high-end agriculture (have you tasted Tasmanian cheese? YUM) remains as a viable source of income for the state. Then MONA happened, and everything changed.

Almost overnight, MONA changed Hobart. Tourism went from being a small part of our economy to the saviour (willing to bet David Walsh would love being called that) that was going to fix Tasmania’s economic woes. And for almost the last decade, it has done just that. It’s brought in visitors to both the summer and winter festivals, to the museum, and to Tasmania generally. It’s made Tasmanians feel better about being Tasmanian, and it’s made the mainland states stop making fun of Tasmania and start taking notice.

But MONA alone cannot save Tasmania, because MONA is tourism, and if tourism is all you have left, the tourists will leave too. And there in lies the problem for Tasmania: we need to find a new economy, something our state can do well at, and something that is in demand in the world today.

This isn’t a problem for the state government to fix. Besides the fact that the government couldn’t govern it’s way out of paper bag (and the opposition isn’t much better), it’s not something the government has in it’s power to fix. Yes, the government could hand out subsidies to businesses or provide grants or some other thing. But it’s the people of this great state (and I think it is great, despite it’s problems) that have to step up and do this.

But what is something that Tasmania could do well at? Well, we’re too far away from literally everywhere else to ship anything, so volume manufacturing is out. No point making trinkets here. We could (and indeed do) manufacture high-end goods, such as furniture and clothing for rich pricks the discerning customer. But half the time these high-end goods only get sold to passing tourists. I believe the reason for this is that a sole operator in a shed just can’t sustain marketing their product to the world. The only place where we have managed to do this is whiskey. If a viable large-scale high-end manufacturing business could be built in Tasmania today, it would propel Tasmania into the future.

Tasmania is well placed to do technology, because Hobart’s lifestyle currently offers a great deal to well educated tech people. Commutes are short (relative to Melbourne or Sydney), and our network infrastructure is the best in Australia. The cost of living is cheap, so starting a startup requires less investment here than elsewhere. And we’ve had a few successes. Procreate, Biteable and Popup WiFi are going great guns. But there’s a limit to the success we can have unless we can deal with two huge factors conspiring against us.

The first of these is education. Our public school system sucks, and our university is a joke (why UTAS sucks as hard as it does is an entire article in itself). We have some of the lowest literacy and numeracy rates in the country. What does the technology industry need? Knowledge workers who know how to read, write, and add things up. Education is the future of Tasmania.

Secondly, whilst the cost of living is currently low, and the lifestyle is currently good, that’s changing rapidly. Housing prices are sky-rocketing and availability is plummeting, making Hobart a much harder place to move to unless you’re very rich. Our commutes are getting longer as we build houses (slowly) further and further from the CBD, meaning we’re spending longer stuck in traffic every day.

We’re scared to build high-rise buildings in and near the CBD because it might ruin what makes Hobart special, and might scare the tourists away. I’d argue that not building the high-rise buildings is even worse, because if Hobart becomes a sucky place to live for the locals (and sitting in traffic makes you miserable) then the locals will go away, and the tourists won’t be far behind them.

There are other ways to make Hobart better for the locals. Public transport infrastructure is a big one, as is Health infrastructure (more hospitals, basically). At this point, you could throw money at basically any non-tourism infrastructure project in the state and it would be a complete success (they’ll invest it in roads, you heard it here first).

If you want to make Tasmania great again (urghh, I feel sick even saying it), then tourism isn’t the answer. It can’t be. We need to invest in our local population, and we need to invest in the infrastructure that makes our local population smarter, healthier, and happier. Economic prosperity will follow.

End rant.

Retrieving A List Of Customer Emails From WooCommerce

Recently I had cause to retrieve a list of customer emails (which due to guest checkout functionality is not the same as a list of user emails) from a WooCommerce installation. A quick search suggested that the easiest way was to install a plugin to do the job. I hate installing plugins on WordPress unless absolutely necessary (as half of them, including this one, are very badly maintained and thus either a security risk, a performance risk, or both).

Instead, the SQL query to retrieve this information, as well as a count of how many orders each customer has made, took only a few minutes to prepare and run:

Book Review: Pride and Prejudice

It’s been a very long time since I’ve read a fiction book. It’s not that I don’t read; I spend the majority of my evenings poring over non-fiction of some kind or another (business, history and engineering being my favourite subjects). I just never really saw the point of fiction.

That was, until I read Why Every Man Should Read Jane Austen, by one of my favourite bloggers, Brett McKay of The Art of Manliness. The Art of Manliness is one of my favourite blogs on the Internet (and you should definitely subscribe if you enjoy long-form blogging about philosophy and practical skills, regardless of gender). As such, I was intrigued.

Particularly fascinating to me was the discussion of ‘theory of mind’, the ability for us to understand each other and attribute emotions to other people. Honestly, it’s something I’ve never been particularly good at. Other people’s emotions are guesswork to most people most of the time, and to me (and combined with a healthy dose of impostor syndrome in my work) it is mostly cause for panic.

Initially I read the article and then almost dismissed it; I put it at the bottom of a very long to-do list (which will never be complete, my grandchildren will be splitting it up between them when I die). But it kept coming back to me, gnawing at me almost. I don’t read much fiction. I could be better at understanding others. My writing skills have deteriorated.

A week ago I couldn’t bear it any more and downloaded the book on Google Play (substitute Kindle, Project Gutenberg or a physical book store as you like). I thought it might be nice to read a couple of chapters each night to wind down before sleep. Oh how wrong I was. I was hooked.

Three days later, I’d read the entire book (including staying up to 3am two nights in a row), as well as watched the entire BBC mini-series of 6 hours (which I did in one sitting).

This book is incredible.

There’s intrigue, there’s romance, there’s comedy, there’s so much metaphorical bitch-slapping you wouldn’t believe.

Due to the age of the book (it’s written and set in Regency England) the language can be hard to read at times, especially the dialogue. People spoke to each other much differently then, and it took reading passages three or four times before I could sometimes understand them. There were also some passages I didn’t understand the significance of, because I couldn’t read the sarcasm or other inflections properly – it took watching the mini-series to sort that out.

But the difference in language is also one of the strongest points. It gives you an insight into how formal the language was then, and how formally they treated others as a general rule. To not be polite to somebody then was the worst thing that could possibly happen. And the ramifications would be severe: Mrs. Bennett’s loud-mouthedness almost cost her the potential marriages of two of her daughters.

There are other insights too. To do something dishonourable (such as live with a somebody out of wedlock, a big deal for fair reasons back then – there was no contraception) had an impact not only on other’s opinions of you, but also on your family and your friends, and for a very long time. This is something still true today, but it’s far less obvious and the reminder of it’s presence is welcome (even if the presence itself is not).

I also now understand a lot more pop culture references. So many TV shows make references to Pride and Prejudice. I always used to giggle when I saw a reference to some classic that I had read, and now I see them far more often. Even Top Gear made them. Almost for this reason alone I’ve committed to reading more fiction in the future. It makes everything more fun.

Renting Advice

Here is a random list of advice for one of my friends who is looking for a house.

  • If you can find yourself a house that includes white goods, you will save yourself a lot of bother moving them. In Hobart you won’t find a house without a stove, and the majority will have a fridge and washing machine. You may get a dryer or dishwasher if you’re lucky. Somebody else also takes care of repairs and collects the depreciation on the assets, which is nice too.
  • If you’re a couple, and you can afford a two-bedroom place (even if the second bedroom is tiny), go for it. Having places where you can be separate from each other (one of you in the spare room, one of you in the living room) will preserve your sanity.
  • Make sure you get a place that gets some sunlight in winter. It will vastly reduce your heating bill, and keep you sane if you’re at home during the day. Hobart-specific advice: be careful with being on the southern side of the hills in South Hobart and Lenah Valley.
  • Places with built-in heating will save you money. A reverse-cycle air conditioner (heat pump) runs at a lower price per joule of electricity than a plug-in electric heater, and is more efficient to boot. You’re unlikely to get gas heating or a wood fire (which is expensive but very very pleasant) unless you’re looking at more expensive places.
  • Be realistic about your travel and commute. Carefully consider whether you will save money by living within walking distance of work (expensive house, cheap transportation) or by living further out (cheap house, expensive transportation). Keep in mind it’s hard to change habits – if you already drive everywhere, you’ll keep on driving everywhere unless you make conscious changes.
  • Make a list of things you absolutely won’t put up with before going to look at places, and dismiss them immediately if they don’t meet with your requirements. It’s better to miss out on a place than to be stuck somewhere you can’t stand.
  • You will also have a list of nice-to-haves (for me: fan-forced oven, view of the river). These are not the same as your deal-breakers.
  • Also set a hard limit (or hard limits) on the amount you can afford before you start looking. When I last moved, I set a limit of $125/week for a room with a car or bus commute to the city, a limit of $150/week for a room with a cycle or walk commute to the city, and $200/week if I could rent two bedrooms, one to use as an office (and thus no need to commute). Bonus points if you create a full budget beforehand and can be confident in your numbers.
  • Real estate rental agents will almost always be ‘meh’ to deal with. They will (generally) be unresponsive and unhelpful. Private landlords will either be great, or even worse.
  • In Tasmania, make sure you check out the Consumer Affairs’ site on renting.

Time Management 101: The Calendar

Time management is one of those areas in life where there are as many different answers as there are people asking the questions. Instead of telling you exactly how to manage your time, I’ll tell you how I manage my time. With any luck, you might find some hints useful to you. Following on from my introductory post, I want to demonstrate how I manage my time.

A sample day in my calendar.
A sample day in my calendar.

The most important tool I use is Google Calendar, although I could substitute most cloud-based calendars without issue (I used Exchange for years). The key feature is that it synchronises to my phone. It’s also important that I only have one calendar. If I had a separate calendar for work and home, things would get lost in the cracks. I also have a very important rule – as soon as I have an appointment, it goes in my phone and into the master calendar. Not even an hour must pass before I put it in. This reduces the chances of me being double booked. I never trust my mind.

I’ve divided my work-week into periods, like high school. Unlike high school, not all “classes” are the same length, because not all work takes the same time to do. I might spend two hours programming, then take a break and spend ninety minutes doing administration work and responding to emails. I also specialise my days: Tuesdays and Fridays are for meetings. Monday, Wednesday and Thursday are for sitting down and cracking on with things. Splitting my week up like this allows me to concentrate on something for an entire day if I need to, and also reduces my need for ironed shirts.

I also have a second calendar which does not hold any of my own events (they always go on the master calendar) but instead holds events that I hear about my friends doing – it contains notes like “Matt playing RPGs” or “Dad in Melbourne”. This ensures that I never forget about important events in my friends’ lives, and comes especially in handy for remembering where my house mate is, so I don’t have to worry when he’s not home in the morning.

Finally, I’m a big fan of weekly planning. At some point on the weekend (generally on Sunday afternoon) I’ll sit down for half an hour and plan out all my activities for the week – errands that need to be run, tasks that need specific times devoted to them (a big one for me is scheduling server upgrades and restarts), that sort of thing. I also schedule time to relax: every evening sometime between 5 and 6 I take the dog for a half-hour walk. This doesn’t mean I can’t change my plans on a whim (such as getting invited out to party on short notice) – just that I have some structure to fall back on.

There’s still a lot to discuss – my routines, task management, project management, automation, and more. But that’s for another day.